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Privacy Policy

Artelier The Gallery (“us”, “we”, or “our”) operates http://www.artelier.in (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, and the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remembers that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Refund Policy

We care about your shopping experience with us. All products sold on artelier.com are artistic and most are made by hand so we do not encourage returns. However in case of defect or damage Please notify us of any manufacturing defects or product damages at the time of delivery or within 2 days from the date of delivery, we will arrange for the pick-up at your earliest convenience and we will issue a brand new replacement to you at no extra cost. If the item has any minor damage and is easily repairable, then the repaired item will be sent back to you. We apologise for any inconvenience and sincerely appreciate your cooperation.

Following products shall not be eligible for return or replacement when bought artelier.in:

  1. Damages due to misuse of product
  2. Incidental damage due to malfunctioning of product
  3. Any consumable item which has been used or installed
  4. Any damage / defect which are not covered under the manufacturer's warranty
  5. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered

Order Cancellation

Contact us at info@artelier.in with your order reference number. If you cancel your order before your product has shipped, we will refund the entire amount.

  1. If the cancellation is after your product has shipped, you can do one of the following:
  2. If your product has shipped but has not yet been delivered, contact customer service at +919819567028 and inform them of the same.
  3. If you received the product, it will be eligible for replacement only in cases where there are defects found with the product. Please refer to the 30 Day Replacement Guarantee above.